Refund Policy

Last updated: May 27, 2025

1. Amount once paid through the payment gateway shall not be refunded other than in the following circumstances: Multiple times debiting of Customer's Card/Bank Account due to technical error OR Customer's account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the Customer. Due to technical error, payment being charged on the Customer's Card/Bank Account but the subscription is unsuccessful. Customer would be provided with the subscription by DeltaX at no extra cost. However, if in such cases, Customer wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
2. The customer will have to submit an application for refund along with the transaction number and original payment receipt, if any, generated at the time of making payments.
3. The application in the prescribed format should be sent to info@deltax.co.in.
4. The application will be processed manually, and after verification, if the claim is found valid, the amount received in excess will be refunded by DeltaX through electronic mode in favour of the applicant, with confirmation sent to the mailing address given in the online registration form, within a period of 21 calendar days of receipt of such a claim. It will take 5–21 days for the money to show up in your bank account, depending on your bank's policy.
5. The company assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:
   1. If the payment instruction(s) issued by you are incomplete, inaccurate, invalid, and delayed.
   2. If the payment account has insufficient funds or limits to cover the amount as mentioned in the payment instruction(s)
   3. If the funds available in the payment account are subject to any encumbrance or charge
   4. If your bank or the NCC refuses or delays honouring the payment instruction(s)
   5. events beyond the company's control (including, but not limited to, fire, flood, natural disasters, bank strikes, power outages, and system failures such as computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
6. User agrees that Company, in its sole discretion, for any or no reason, and without penalty, may suspend or terminate his/her account (or any part thereof) or use of the Services and remove and discard all or any part of his or her account, user profile, or recipient profile at any time. Company may also in its sole discretion and at any time discontinue providing access to the services, or any part thereof, with or without notice. User agrees that any termination of his /her access to the Services or any account he/she may have or portion thereof may be effected without prior notice, and also agrees that the company will not be liable to the user or any third party for any such termination. Any suspected fraudulent, abusive, or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies the company may have at law or in equity. Upon termination for any reason, the user agrees to immediately stop using the services.
7. The company may elect to resolve any dispute, controversy, or claim arising out of or relating to this agreement or the service provided in connection with this agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy, or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party.